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Become a Private Auto Transportation Provider

 Non-Emergency Medical (NEMT) Transportation Private Auto Provider

Thank you for contacting the Kentucky Transportation Cabinet, Office of Transportation Delivery.  Below are the steps to take in becoming an approved Non-Emergency Medical (Medicaid) Transportation Private Auto Provider (NEMT).

To be an approved Private Auto Provider, the applicant must be a private individual (non-business) using a private vehicle to transport a Medicaid eligible recipient to a Medicaid covered service at a Medicaid approved medical provider.  An approved Private Auto Provider will be reimbursed a set mileage rate for eligible transports. Recipients must meet all transportation eligibility requirements and be approved by the Regional Broker prior to a Private Auto providing transport.  A recipient who is transported by a Private Auto Provider cannot be a family member of a Private Auto Provider and cannot live in the same household as a Private Auto Provider.

To apply:

  • First, the applicant must contact the Regional Broker for the county in which the Private Auto individual intends to operate and/or where the recipient the applicant intends to transport resides.  For a listing of Brokers and the counties they serve, please select the following link:  Human Services Transportation Brokers.   The applicant will request a Private Auto application packet from the Broker.
  • The applicant will complete the application packet and submit all required information to the Regional Broker.  Please note: all documents required must have effective dates as of the date of the application submitted.

  • The Broker will review the application, ensure a background check is conducted, sign the application, and then forward the completed application and supporting documents to the Kentucky Transportation Cabinet.

  • The Kentucky Transportation Cabinet will review the application, verify driver license and vehicle registration, sign the application, and then forward the application and supporting documents to Medicaid Provider Enrollment.

  • Once enrolled as an approved Transportation Private Auto Provider, the applicant will receive an approval letter from Medicaid Provider Enrollment noting the approved Private Auto Provider's assigned Medicaid Provider ID Number.

  • The approved Private Auto Provider must forward a copy of the approval letter to the Regional Broker.  The Regional Broker will train the approved Private Auto Provider on program eligibility and billing/invoicing procedures.


Things to remember:   Only individuals approved as a Private Auto Provider may transport eligible recipients under the Private Auto Provider Program.  Only approved vehicles may be used to transport eligible recipients under the Private Auto Provider Program.

 Contact Information

​Transportation Delivery
200 Mero Street, 3rd Floor
Frankfort, KY 40622
Phone: (502) 564-7433
Fax: (502) 564-2058
Hours: 8:00 a.m.-4:30 p.m. EST, M-F
HSTD Customer Service Hotline
1 (888) 941-7433

Kentucky Relay Service
TDD Users: 1 (800) 648-6056
Voice Users: 1 (800) 648-6057


File a Grant
Find a Public Transportation Provider
Find a HSTD Broker in Your Area
Find a Resource
Find a Form
Review the KY State Management Plan
Become a Subcontract Transportation Provider
Become a Private Auto Transportation Provider
Review the Statewide Tier II Transit Asset Management Plan
Review the Title VI Program
Review Title VI Complaint Proceedures
Review the Title VI Public Notice to Beneficiaries
Transportation Delivery Home Page
Coordinated Transportation Advisory Committee
Kentucky Public Transit Association
Veterans Connection
FTA Master Agreements
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