Transportation Delivery
The Office of Transportation Delivery is responsible for seeking grant funds; the oversight and implementation of various statewide public transit grants; and coordinates human service transportation such as non-emergency medical transportation.
Transportation grants offer general public transit services and assist in the mobility for the elderly, low income, and persons with disabilities.
Kentucky Public Transit Branch
The grants include operating, capital (rolling stock and transit facilities) and technical assistance. These grants are administered directly by statewide nonprofit or public operators. Statewide, operators vary from a one county rural operation to multiple county systems to large urban area transit agencies.
TITLE VI Complaints - TITLE VI complaints thru OTD.pdfTITLE VI complaints thru OTD.pdf
FTA Circular (5310) C9070.1G - 12349_16011.html
FTA Proposed Circular (5311) C9040.1G - 12349_15693.html 
Human Services Transportation Delivery Branch (HSTD)  The Human Service Transportation Delivery Branch is responsible for the oversight of the Human Service Transportation Delivery (HSTD) program. The HSTD program consolidates transportation services previously provided by various state governmental agencies. The former transportation delivery process was fragmented, increasingly costly, and vulnerable to fraud and abuse. In addition, transportation services were not easily accessible in some rural areas.
for Kentucky Medicaid Recipients and Medical Providers
EFFECTIVE July 1, 2014
The following Medicaid Non-Emergency Medical Transportation Brokerage will begin providing scheduling and transportation services to eligible Medicaid recipients.
The new broker will begin scheduling trips on June 1, 2014.
Transportation services will begin July 1, 2014.
There will be no change in transportation eligibility requirements or covered services.
Region 1
Ballard, Calloway, Carlisle, Fulton, Graves, Hickman, Marshall, and McCracken
Audubon Area Community Services (AACS/GRITS)

Under the HSTD program, transportation services for the Department for Medicaid Services, Department for the Blind, and the Department of Vocational Rehabilitation are now coordinated by the Kentucky Transportation Cabinet, Office of Transportation Delivery.
Contact Information Contact Info
Office of Transportation Delivery
200 Mero Street, 3rd Floor
Frankfort, KY 40622
Phone: (502) 564-7433
Fax: (502) 564-2058
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HSTD Customer Service Hotline

Kentucky Relay Service
TDD Users: 1-800-648-6056
Voice Users: 1-800-648-6057